SHIPPING & RETURNS
We offer FREE USPS priority or FedEx ground shipping on all domestic orders over $75; below $75 are charged $5.
We also offer flat rate expedited FedEx services: $20 for 2nd Day Air, and $35 for Overnight on all orders.
For shipping to a PO Box, we use only USPS priority shipping.
Orders are shipped from our warehouse in New York within 1-3 business days (M-F, excluding major holidays). Transit time for ground shipments (economy and standard) will vary depending on your location but will fall within the ranges listed below.
Expedited shipping methods (such as FedEx 2nd Day Air and Next Day Air), ship the same day for in-stock orders placed by 1:00 pm EST.
Shipping Method Delivery Time Range
STANDARD 1-5 business days
EXPEDITED 2-3 business days
OVERNIGHT Next business day on orders placed before 1 pm
Regardless of the shipping method, our shipping carriers, unfortunately, cannot guarantee weekend delivery. If you're concerned about your parcel arriving on time, don't hesitate to get in touch via phone (212-244-2414) or email (email@example.com)
Tracking Your Order
Once your order has shipped, tracking information is available on the shipper’s website and we’ll supply you with that link.
Same Day Courier Service
We offer a $20 flat rate same-day-courier service for our New York City customers, from Battery Park to 96th street. Simply choose "COURIER SERVICE" as a shipping method during checkout, and enter the delivery address as the shipping address. Same-day orders must be placed before 10 AM (M-F) and we'll send you an e-mail confirmation to let you know when your parcel is on its way to you.
Currently, we accept Canadian and international orders directly via our site. There is free shipping on certain international orders, see at checkout for details.
CUSTOMS + DUTIES
Orders going to destinations outside of the US are shipped on a DDU (Delivery Duty Unpaid) basis, and the product prices displayed are exclusive of all taxes and duties. Once your order arrives at its destination you will be responsible for any fees associated with releasing your order from customs (e.g. import duties, customs, and local sales taxes levied by the country you are shipping to).
DELIVERY ESTIMATES + POSSIBLE DELAYS:
The standard estimated delivery time on orders shipping to Canada is 7-10 days.
If you'd like an estimated delivery time on an order shipping to another destination, please get in touch via phone or email
International shipping time estimates give a general timeline of a parcel's ETA. However, when the parcel reaches the destination country, it may be subject to standard customs clearance procedures which may result in delays. Unfortunately, these delays are beyond our control and may affect the final delivery date.
If you refuse a shipment, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to us.
If it doesn't fit, isn't right, or you just aren't totally in love with new pieces, most items may be returned within 30 days of receipt. If you want to talk about what didn't work (and why) we might be able to suggest a replacement. Just get in touch with one of our customer care experts via phone(212-244-2414), or email (firstname.lastname@example.org) and we can help you find something you love. If you are returning for a refund we will deduct the cost of the delivery on a free shipment; on a credit for a replacement, we will not charge for the original delivery.
TO BE ELIGIBLE FOR RETURNS, PLEASE NOTE THE FOLLOWING CRITERIA:
Purchased less than 30 days ago
Has not been worn, altered, or washed
Remains in original packaging with all tags and liners attached
Must have the original receipt
Underwear has been tried on over your own
How do I make a Return?
It's easy to return your items in just a few steps:
1. Just send it back via any major carrier (USPS is best and cheapest) and include a copy of your receipt with the reason why and anything you would want to exchange it for.
2. Indicate whether you'd like a store credit or refund. Refunds will be issued to the original method of payment.
3. Carefully pack up the items you're returning in the original packaging, or your own, to keep them safe in transit.
4. We will process your return once it is received.
All returns should be shipped to:
245 East 40th street
New York, NY 10016